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Sales and Service - MOST Frequently Asked Questions

  • Manual links for antennas sold through gomohu.com

    Please visit gomohu to access the setup manual for your Mohu antenna. If you do not see your specific antenna on this page simply send an email to support@gomohu.com and include the Mohu antenna name and we will reply with the appropriate setup manual.

  • First things first! Did you do a Channel Scan!

    In order for your antenna to perform you will need to do a channel scan so you can see what channels you will be able to receive.  

    After you connect your antenna to your television a channel scan using your TV's remote is the next step.  This step can vary greatly since there are so many different brands of televisions on the market, and no two are the same, you may need to reach out to your specific manufacture for additional assistance.  A google search with the brand of your television followed by "customer service number" should locate their technical support number.  You may also be able to consult the owner’s manual for more detailed instructions on how to run a channel scan.

    Here are generic steps for the scan process:

    • You will need to run a “channel scan” on your television.  This step can typically be located by pressing the "menu" button on your remote, and search for "channels", "scan", or "set-up".
    • You will also need to make sure that your television is set to "air" or "antenna" and not cable.
    • The scan can take just a few minutes depending on the number of TV channels available in your area. 
    • Once the scan is complete you should be receiving digital signals through your antenna.
    • Please reach out to the specific television manufacturer or consult your manual if you are not able to get the channel scan to run.

    Once the scan starts it will look something like this but please remember that all televisions have different set ups and processes.

    Image result for channel scan tv


  • #1 Troubleshooting Issue - Will an antenna work at my location?

    There are a few ways to figure this out.  But remember, any site tool that you use is a "guesstimate" and you may have better or worse results once you use the antenna at your location.  Many, many things can impact an antenna's reception as you will find if you keep looking through the FAQ's. If you are in a good area for reception, it is pretty amazing!

     

    Mohu is here to help! The most accurate way to find our if an antenna will work for you is to allow us to perform a free signal analysis at your location. Just shoot us an email with your address to support@gomohu.com or give us a call at 877-825-5572.  

  • #2 Troubleshooting Issue - Why does the building materials of my home matter when using an antenna?

    Many types of buildings can block reception because of the materials used to construct your home/condo/apartment. 

     

    1. Stucco and Concrete: Since metal mesh or metal rebar is used in these two construction types for an antenna to work effectively, it must either be placed in a window facing the direction of the towers or a roof antenna is needed to get the antenna up and over the blockage. Metal acts as a barrier that, in essence, cages the signals and bounces them around making it almost impossible for the signals to "land" on the antenna.
    2. Mobile homes/Aluminum Siding: Metal will reflect and bounce TV signals. A roof mounted antenna or an indoor antenna on the window facing the towers is the only option for this type of home. Vinyl siding is OK. 
    3. Metal Roofs: The only option for homes with a metal roof is to mount the antenna up and over the roof line, so the signals are not bounced away from the antenna.
    4. Radiant Barriers, Foil lined conduits/duct work, Foil Heat Shields, Solar Panels:  All of these things will effectively block signals so if these are present in your attic a roof mounted antenna would be necessary.

                                         Image result for stucco homes

      

                               Image result for aluminum siding homes


    Image result for metal roof Image result for solar panels on house   

  • # 3 Troubleshooting Issue: Snowy, Blue or Black Screen?

    So, you connected your new antenna and all you see is a snowy, blue, or black screen?  You may have a TV that is not compatible with a digital antenna and you may need to add a digital converter to the set up.

     

    The first thing you need to know is the age of your TV.  If it was made prior to 2009 you will most likely need a digital converter.  If you are not sure when your TV was made you can find out a few ways.

    1. Look in your TV's manual.
    2. Google the make and model of your TV and locate a manual you can download.
    3. Contact the manufacture of the TV and give them the model number and they can advise you.

    What you are looking for is reference to a "digital" or "ATSC" tuner.  This indicates that your TV has the needed digital tuner to work with an antenna.  If you see NTSC this indicates that the TV is not digital signal ready, and a converter is needed.

     

    Most big box retailers that have an electronics department will stock digital converters.


    Image results for snowy tv screen


  • #4 Troubleshooting Issue - Which Way Are the TV Signals Coming From?

    While our antennas are multi directional it helps immeasurably to have the flat face of the antenna pointed in the direction of the towers so that the signals have as much surface to "land on", so to speak, as possible. While the sides of our antennas will pull in signals it is a small area for signals to try and "land". Think of an antenna like a tennis racket. You COULD use the sides of the racket to hit the ball, however you would have much more success using the webbing as the designer had intended. Same theory applies to TV antennas.

    Many site tools will allow you to enter in your complete address to see a general idea of which way to point your antenna. Always use your complete address so the information is specific to your location. Even a move of a few inches can make a huge difference with TV reception.

    https://www.fcc.gov/media/engineering/dtvmaps

    Most cellular phones have a compass app to find the exact placement for your Mohu TV antenna.

     

                                                      

                                                        Image result for iphone compass 

     

     

    What is needed when a signal is positioned, and you cannot get the flat face of the antenna pointed in a way that will get all the signals?  

    Unfortunately, that cannot be done, and this is one downside of using a TV antenna. When all the signals are coming from one direction, except for one signal, we suggest moving the antenna to several different locations until you find the spot that yields the best results for your Mohu TV antenna. In some cases, you may not be able to pull in a signal based on the direction it is coming from. Finding the "sweet spot", or as close to it as possible, is key in obtaining the best reception. ALWAYS remember to run your channel scan every time you move the antenna. Scanning the TV for channels is overlooked in our instructions.


     

     

     

     

     



  • #5 Troubleshooting Issue: Locating the "Sweet Spot"

    Sweet Spot defined:  noun informal "The point or area on a bat, club or racket at which it makes the most effective contact with the ball."

    To find the “sweet spot” or perfect placement for your Mohu antenna, you cannot just install it and hope for the best. You will need to put a little effort into installation to ensure the antenna yields the best reception results. If you think of the antenna as a tennis racket, you can make the best connection when you hit the ball using the string of the racket and not with the sides. Same theory applies to antennas.

                                          Results image tennis racket "sweet spot"

    Results image antenna "sweet spot"

    A general rule of thumb for antenna placement is the higher you can get it, the better reception. Indoor antennas perform best in a window or on a wall facing the direction of the towers. Most often it is best to install the antenna in several locations until receive the most channels. Please remember scan the TV for channels every time you move the antenna.  

    Click Here for Generic Channel Scan Instructions 

    If you run the scan and get a snowy, blue or black screen click HERE.


  • #6 Troubleshooting Issue: Why can't I get channels 2 through 6?

    Our antennas have a digital Hi-VHF (channels 7 - 13) and a digital UHF (channels 14 - 36) range that vary based on the style of the antenna. 

    Since 90% of the towers in the US are transmitting in digital UHF and Hi-VHF, so your Mohu TV antenna will pull in those signals most efficiently. 

    • Non-Amplified Indoor Antennas: 10 mile Hi-VHF range.
    • Amplified Indoor Antennas: 20 mile Hi-VHF range.
    • Roof, Attic Mount Antennas, Leaf Glide Indoor Antennas: 45-mile Hi-VHF range.


  • Brand new TV with no coaxial port and/or no digital tuner built in.

    Many of the newer TVs on the market are being made with no coaxial port and/or no digital tuner.  This trend is because many people have discovered the joys of streaming content either through their new "smart" TV or using a streaming device so who needs a coaxial port or digital tuner?  Well...people that use antennas do!  If you are not sure if your new TV is compatible with an antenna, you will need to reach out to the manufacture or look in the user manual. Two things are needed for antenna use... a coaxial port and an ATSC/digital tuner.

    If you discover that your TV is missing a tuner needed to use your Mohu TV antenna, all is not lost. In order to use a TV missing the needed elements, purchase a digital converter box. This allows you to connect your antenna to the television and they have built in tuners. A digital converter box connects to your TV via HDMI or other means (make sure you know which connection you need before you buy) and allows the TV to receive digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that does not have a built-in digital tuner to receive signals over the air with an antenna.

    Congratulations on the new TV but you need one more thing to pull it all together.

  • Are Mohu TV Antenna 4K Ultra HD Ready?

    You betcha! All the Mohu TV antennas are 4K, Ultra HD compatible.

    What is 4K you ask?

    The 4K TV is an emerging technology that has a resolution of 3,840 x 2,160 pixels, 8 million pixels in total, and that is four times the number of Full HD (1,920 x 1,080). You can enjoy the crystal-clear clarity of 4K TV by sitting as close as possible to the screen. For 4K TV sets to render the full 4K experience, content needs to be delivered in 4K. The problem with that is that not a lot of it exists yet. Netflix is the current leader in providing 4K content. There are also a few TV shows, movies, and documentaries available as 4K content if you are willing to search for them but Mohu TV antennas are ready for the 4K revolution.

  • What is Cord Cutting?

    Cord cutting is the process by which cable or satellite customers, frustrated with escalating prices and sub-par customer service, decide to pull the plug on expensive monthly TV bills. 94 of the top 100 television programs are broadcast FREE over the air, so many people choose to forego paid TV in favor of free HDTV.

    That is where Mohu comes in. Depending on what's broadcast in your area, you will soon be able to watch popular national TV networks and local TV shows at no cost. With Mohu's line of HDTV antennas, you no longer must pay high monthly cable or satellite bills to enjoy your favorite shows and live sports.

    Even if you are already streaming content over the internet, a Mohu antenna will complete your cord cutting experience. Streaming content does not cover live TV events, but Mohu antennas can pull in all your local news, weather, sitcoms, kids and sports programming, including the Super Bowl, the Olympics, the NBA Finals and the World Cup, with NO monthly contract or bills.

    Untangle TV will help you cut the cord!

Comments Most Often Heard by Suppport

  • "But it works for my neighbor right next door?"

    Many things can impact an antenna's performance, including the building materials in your home.

    Things to think about when your neighbor gets a better TV signal than you.

    • Are you both using the exact same antenna?  
    • Did they add different type of coaxial cable or a different amplifier?  
    • Any other modifications?
    • Is your home located "behind" you neighbor’s and could their home be blocking the signals?
    • Is their home located higher than yours? Often a few inches can make a huge difference with reception. 
    • Do you know which direction the towers are coming from and is your antenna facing the right direction for optimal reception?
    • Do you have a home that is causing the signal to be diminished because of the building materials used to construct the home?  
    • Check out this "Building Material" link for more information on that topic. 
    • Have you tried using an amplified antenna?
    Image result for neighborhood
  • "But it's totally flat around my home, how can there be a terrain issue?"

    Just because you look out your window and see nothing but flat land for miles this does not mean there is not something blocking your TV signals. Since television signals do not go through terrain blockages, but rather hit the object and stop or are deflected in another direction, a slight rise in the landscape miles away from you can wreak havoc on reception.



    Image result for blocked TV signals


  • "My neighbor on the other side of the condo/building has an antenna that works great!"

    Many apartment and condo dwellers find that cutting the cord can be a little tricky IF conditions are not just right for reception.

    Building Material Blockage - Part 1:  Stucco, concrete, metal awnings, fire escapes, metal molding, all these things can impede reception so an antenna would need to be in a window to have a chance with these conditions.  Which brings us to building blockage.  

    Building Material Blockage - Part 2:  Many apartment or condo dwellers find that the higher the unit the better the reception.  This is all dependent on the signal strength in the area and the location of the unit in relation to the transmitting tower.  If the signals are transmitting to the south side of your location but you only have a window that faces the opposite way you may not get as many signals as you would with a southern window placement.  

    The signals are weakened because they must travel through the building materials to get to the antenna and often will not be obtainable.  In some apartment/condo’s customers get many channels in one side of the unit and little to no channels on the other side.  When possible placing the antenna in a window that is facing the direction of the towers for optimal reception chances.


    Image result for ideal antenna placement


    This theory is true with any location where you use an antenna.  We have some customers that get tons of channels with an indoor antenna on one side of their home but only a few using the exact same antenna on the opposite side of their home.  When there isn't a clear line of site to the towers and the signals have to work their way through building materials it can be very difficult to have perfect reception success.

  • "I don't know which side of the antenna I should use. Black or white?"

    It does not matter which side of the Leaf model antenna faces out if you are using it on an interior wall.  We only suggest that if you are using your Leaf antenna in a window that you face the white side out since the white will reflect the sun’s rays where the black side will absorb them and potentially cause the antenna to curl.  

    If you live in an extremely warm area you may want to secure all four corners of the antenna to the window you are using it in if possible.

  • My TV does not have a coaxial connector?

    Many of the newer TV's are being made with no coaxial port and/or digital tuner. This trend is because many people have discovered the joys of streaming content either through their new "smart" TV or using a streaming device so some manufactures are ditching the coaxial connection all together.  

    All is not lost. In order to use an antenna with a TV missing the needed coaxial port you can purchase a digital converter box. The converter box allows you to connect your antenna to the television AND they have built in tuners also.  A digital converter box connects to your TV via HDMI or other means (make sure you know which connection you need before you buy) and allows the TV to receive digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that does not have a built-in digital tuner and that receives its signal over the air with an antenna.

    Digital converter boxes can be purchased at most big box retail stores, electronics stores and online.

AirWave Antenna Basic and Set Up Info

  • How the AirWave Works

    1.Place AirWave in the best spot in your home for an over the air TV signal.

    2.Connect the AirWave to your home network.

    3.Watch Free live, local, and streaming television on compatible streaming devices with the Mohu TV App.

     Image result of how airwave works


  • AirWave - What comes in the box?

    Antenna

    The AirWave Antenna is specifically designed to connect with the AirWave Power Bridge.

     

    Power Bridge

    The Power Bridge receives over-the-air TV signals from the Antenna and sends them to your streaming device.

     

    Power Cable

    Supplies power to the Power Bridge. Power AirWave with supplied power cable only.

     

    Coaxial Cable

    Connects the Antenna to the Power Bridge.

     

    Ethernet Cable

    Connects the Power Bridge to your router. Not required if connecting AirWave to your home network over Wi-Fi.

     

    Wi-Fi Dongle

    Allows you to connect to Wi-Fi wirelessly.

  • Get Started With Mohu TV Guide

    Enjoy Mohu TV

     

    Select the “Guide” menu option to view and access content.

    Image results of Mohu TV channels on TV

     

    Mohu TV’s Guide gives you access to channels your antenna receives over-the-air, and free streaming channels.


     

    • My Channels
      • Use the “My Channels” menu option to quickly access your favorite content.
    • Changing Channels
      • To change the channel, use your streaming device’s “Back” button to return to the Guide where any new channel can be selected.
    • ClearPix Configurations
      • ClearPix is the technology that automatically detects the best internal antenna configuration for each channel.
      • During the channel scan AirWave checks multiple ClearPix configurations to determine the best signal for each individual channel. Since many factors such as physical obstructions and weather changes can affect antenna performance, however, you may at times want to try an alternate ClearPix configuration when your reception is subpar.
      • You can try another ClearPix setting when viewing a channel by clicking the alternate “ClearPix” button. This sets the signal for each channel individually. Wait a few seconds for the signal to change before deciding which ClearPix setting is best for that channel.


  • AirWave Warranty Information

    Mohu warrants our products against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence.

    There are no implied warranties of merchantability or fitness for a particular purchase except to the extent that implied warranties of either sort are required by applicable law, in such case, each warranty is limited in duration to the one year.

  • Why are there issues with using laptop/desktop browsers to do the AirWave setup?

    We recommend using a tablet or smartphone for setup. We have tried for compatibility with as many browsers as possible, but there have been some reported issues, especially on Windows machines.

  • How do I connect my existing AirWave to a new Wi-Fi network?
    If your AirWave is connected directly to your router via Ethernet, disconnect it. Press and hold the reset button on the bottom of the AirWave Power Bridge for 7 seconds. This should reset the Wi-Fi settings and turn the AirWave access point back on. From your computer or mobile device, connect to the access point (“airwave-[serial]”) just like you would any other Wi-Fi network. Then follow the setup steps to configure the AirWave to the new Wi-Fi network.

AirWave Antenna FAQ's

  • Before you Return!

  • What channels do I get with AirWave? (OTA, streaming)

    Depending on your location, you can potentially receive over-the-air networks including ABC, CBS, FOX, NBC, PBS, The CW, Univision, and more. To see which channels should be available in your area, visit www.gomohu.com/airwave-channel-scan.

    AirWave also includes a selection of free over-the-top streaming channels. The selection of OTT channels will continue to expand.

  • Why don’t I receive the channels I want?
    Channel reception will vary based on what is broadcast in your area, your distance from broadcast towers, and any geographical obstructions between you and the towers.
  • Dimensions of the AirWave
    • Height:  8.5 inches
    • Width:   3.75 inches
    • Depth:   11.6 inches
    • Weight:  1 pound


    Mohu - AirWave Indoor Curved Wireless HDTV Antenna - Black - Front Zoom Mohu - AirWave Indoor Curved Wireless HDTV Antenna - Black - AlternateView12 Zoom Mohu - AirWave Indoor Curved Wireless HDTV Antenna - Black - AlternateView13 Zoom

     Front                                             Side                                                           Rear

  • Where can I find the app for Roku? Apple TV? Amazon Fire TV? iOS? Android OS?

    You can find the Mohu TV app for your device by searching for “Mohu TV” in your device’s app store* or visit gomohu.com/apps.

    Download Via App Store

    • Log in to your streaming device
    • Open the App Store
    • Search for “Mohu TV”
    • Download the Mohu TV App for free

     

    *Roku customers please visit http://www.gomohu.com/apps for the link to the Mohu TV link as it is not searchable on your Roku device currently. 

  • Why aren't I receiving over-the-air channels?


    • Make sure that you entered in your zip code (step2) and scanned for channels (step 3) in the settings menu.
    • You may need to reposition your antenna.  Remember that antennas work best when they are close to a window that faces the direction of the towers. Try repositioning the antenna and running the channel scan to see if the issue is resolved.
    • You may be in an area where the signals are too weak to be pulled in by the AirWave.  You can try repositioning the antenna but also check to see if you are within the 30-mile range of the antenna by entering in your complete address at http://www.gomohu.com/tv-for-free-front/.


    Image result for receiving over the air channels


  • How much does the app cost?

    Nothing! The app is free to download in your device’s app store and there are no monthly fees.

  • My Over-the-Air channels are choppy or the audio cuts in and out.
    1. You may need to reposition your antenna. Remember that antennas work best when they are close to a window that faces the direction of the towers. Try repositioning the antenna and running the channel scan to see if the issue is resolved.
    2. You may be in an area where the signals are too weak to be pulled in by the AirWave. You can try repositioning the antenna but also check to see if you are within the 30-mile range of the antenna by entering in your complete address at TV for FREE.

    Image result for pixelation on tv
  • Can I use a different antenna with my AirWave unit?

    NO! Do not connect another antenna to the power brick.  

    The ClearPix technology that was designed to improve reception the brick actually sends the current up and into the antenna which allows the antenna to respond to over-the-air signals and adjust to them in real-time, automatically improving image reception.  Using an antenna other than the one (pictured below with the green check) that is included in the AirWave packaging will result in damage to the antenna (voiding the warranty).

     

    Image result of antennas used with Airwave


  • I can't access my AirWave content on other devices.

    Make sure your devices are connected to the same Wi-Fi network and subnet as your AirWave device. Also make sure you have added the Mohu app to your other devices.

  • Can I add an amplifier to my AirWave to boost the signal?

    NO!  An amplifier should never be connected to the AirWave. It will blow the amplifier and potentially damage the AirWave unit also. Damage from adding an amplifier is not covered by the warranty.

                                                  Results image DO NOT USE amplifier


  • How many devices can I connect to one AirWave device?

    The number of devices that can be connected at once to the AirWave is dependent on the WI-FI strength in your home. 

  • I can't select a channel from the guide.

    If you are able to click up and down on the channel guide but are not able to select a channel to view, please reboot your AirWave.  Chances are it is not an app issue and rebooting the device will resolve the issue.

    On the bottom of the bridge there is a small gray rectangular button that will allow you to reset your device.  When a reset is done any information that was saved will be lost.  

    To restart:  Press and hold for approximately 7 seconds.


    Results image reset button on bridge


  • Why won't a DVR work with the AirWave?

    With only one USB port the allows for the WI-FI connection on the current release there is no way to add the DVR capabilities at the moment. 

  • Will the AirWave work with Playstation or Xbox systems?

    For the initial release the AirWave will not work with PlayStation or Xbox systems.

  • Vizio Smart TV Compatibility with AirWave

    Unfortunately, Vizio Smart TV's will not currently work with the AirWave device as Vizio does not any outside source Apps to your Vizio TV, Vizio has what you call SmartCast. SmartCast has its own lineup of Apps such as Youtube, Netflix, YuppTV, Baebl, Crackle, Flickr, Ultraflix, Amazon, Popcornflix, Accuweather, iFoodTV, Big Star Movies.

    Many Smart TV providers do not allow outside sources to access their operating systems in order to develop apps.

  • Functionality of the Bridge and Dongle

    The dongle allows the unit to connect to WiFi and should not be removed.

    The bridge is the processor for the AirWave device.

  • FireStick Restart?

    If you are having connectivity issues with your Fire TV please try restarting our Fire TV device then reconnecting the AirWave.  

    There is a chance that the Fire TV's IP Address is not locating the AirWave unit.

     

  • Canada - Will the AirWave work?

    The AirWave will work in Canada as long as you are in a good location to receive OTA signals. 

  • Can I connect ANY antenna to the Power Bridge?

    You can use other antennas with the AirWave's bridge, but you MUST use a voltage blocker to do so. The AirWave antenna head is powered by the bridge and power is sent from the bridge to the antenna. Using a voltage blocker will keep the signal from reaching your antenna and thus avoid potentially damaging it.

    Pico Macom Cable TV In-line Voltage Blocking Coupler

  • Can the AirWave Antenna connect directly to my TV?

    AirWave is specifically designed to work with the Power Bridge to stream OTA signals to compatible streaming devices.

  • Can I stream to multiple devices at the same time?

    AirWave is a single-tuner device, which means only one channel can be streamed at a time. However, multiple devices can stream the same channel at the same time.

  • Can I stream outside of my home network?

    No, AirWave is solely intended for use on your home network.

  • Does this have DVR or time-shifting?

    AirWave currently does not have DVR or time-shifting capabilities.

  • Can I put AirWave in my attic? Outside?

    It is recommended that you place your AirWave in a climate-controlled environment, avoiding extreme temperatures, with a clean Wi-Fi signal. Do not place any AirWave components outdoors.

  • What are the network requirements for AirWave?

    AirWave is compatible with 2.4 GHz Wi-Fi or wired ethernet connections using the supplied ethernet cable to connect directly to your router.

  • How do I connect to multiple streaming devices?
    Once AirWave is set up on your home Wi-Fi network following the initial setup instructions on your first streaming device, you can download the Mohu TV app to any other compatible device that is connected to your Wi-Fi network. When you open the Mohu TV app on additional devices, perform a scan for AirWave units on your home network and connect to the AirWave you already registered with another device. Both devices will be able to control your AirWave.
  • Can the AirWave Antenna connect directly to my TV?
    AirWave is specifically designed to work with the Power Bridge to stream OTA signals to compatible streaming devices. Results are not guaranteed when using the AirWave antenna directly connected to your television.

Amplifiers & Accessories

  • Jolt Digital TV Antenna Amplifier Information

    The Jolt is a digital antenna amplifier that was specially designed to amplify TV stations and filter out any RF signals that can hinder picture quality.  This item can be paired with our Leaf 30 or Arc to give them a boost. The Jolt is powered by a USB port which is located on the amp which you then plug into the USB port on your TV. The advantage to this is that the amp will only draw power when the TV is turned on. We also include a power cube in the event that there is no USB port on your TV.

     

    Jolt Amplifier

    • Improves any passive antenna
    • Decreases pixilation
    • Potentially receive more channels
    • USB or AC powered
    • $29.99
  • Will a Jolt Amplifier work without power?

    No. The Jolt In-Line Amplifier must be powered by either the power cube or by using the USB port on your television. The advantage - the Jolt will only use power when the television is powered on.

  • Amplifier Test

    If your antenna is amplified, conduct this test to see if the amplifier needs to be replaced.

    • First, try removing the amplifier: Sometimes the amplifier can be the issue if you have an amplifier in the setup. To test the amplifier, simply remove it completely from the setup (don't just unplug, remove it altogether). 
    • Next perform another channel scan with the amplifier off. If you get better reception or more stations with the amplifier off, then the amplifier is the issue, and it should be replaced. 
    1. If you find that you need a new amplifier, please follow the instructions that best fit your warranty situation.
      • If you are within the Mohu TV antennas 1-year warranty period, please send an email to support@gomohu.com.  If you purchased this from Mohu please provide an order number. If you purchased somewhere else, please provide us with proof of purchase. If it was an online order, just log into your account history and download a copy of the invoice. If it was a retail order, please take a photo of your receipt. Make sure you state in your email you are requesting a replacement amplifier and provide us with your mailing address for the replacement. As soon as we have the proof of purchase information, we will process the replacement. It generally takes 7 - 10 business days for a replacement amplifier to be delivered.
    2. If you are outside of the antennas 1-year warranty period, you can order a replacement amplifier for your antenna one of three ways.
    1. Visit www.gomohu.com to place your order online. The site is available 24 hours for shopping! 
    2. Call our Sales and Service center Monday through Friday 9am to 7pm or on weekends 10am to 6pm central time and we would be happy to place an order for you!  
    3. You can also leave a message at 877-825-5572 or reply to this email with "Call me to place an order for an amplifier" and we'll contact you!
  • I added an amplifier to my antenna and now I get fewer channels than before?

    Location plays a huge part in amplifier performance.  You may be very close, 3 miles or less, from a powerful transmitter.  If you are already receiving a strong signal you can overload the Jolt which will result in distortion, causing your reception to worsen.  To test this theory, you can remove the amplifier completely from your setup and run the channel scan again. If you get more stations without the amplifier connected it not needed at all.

    Check your address using our channels tool below to see how far you are from your towers.

    Click here to access TV Fool

    Step 1:  Enter in your complete address.

    Step 2:  Review the results to see what signals the customer can expect to receive.

    • Grid Color:  Green indicates what channel your customer can expect to receive.  The other colors will not be picked up by our antennas typically.
    • Distance Miles: Our products each have a distance range that varies from a 25 to a 60-mile range.  You can use this information to help select a product.
    • Path: LOS indicates “line of sight” and must be present for ideal signal reception.
    • Network: Shows what stations the customer can expect to receive.
    • NM (dB): We suggest that this number be 39 or higher for ideal signal reception.
    • 1Edge or 2Edge:  Indicates if there are terrain issues or other interferences blocking the signal at your location.
    • All Channels Radius: The All Channels radius will help you let the customer know which way the majority of their signals are coming from for optimal placement of their antenna.


    Image result from TV Fool of All Channels


  • Do I need an amplified antenna or not?

    The antennas we offer, both amplified and non-amplified, are made for specific distances. The non-amplified antenna works wonderfully for customers that are in a 30-mile range of their transmitting towers while people more than 30 miles from towers tend to find success with our amplified antenna. 

     

    An issue that will occur when you are using an amplified antenna and are located very close to the tower(s) is signal loss.  The signal from the tower becomes overpowered when it is sent through the tuner in your TV and will cause signal loss.   To resolve, remove the amplifier and re-scanning for channels.  It may simply be that no amplifier is needed at your location.

Frequently Asked Questions

  • How do I do a channel scan?

    In order for your antenna to perform you will need to do a channel scan so you can see what channels you will be able to receive.  After you connect your antenna to your television a channel scan using your televisions remote is the next step.  This step can vary greatly since there are so many different brands of televisions on the market, and no two are the same, you may need to reach out to your specific manufacture for additional assistance.  A google search with the brand of your television followed by "customer service number" should locate their technical support number.  You may also be able to consult the owner’s manual for more detailed instructions on how to run a channel scan.

     

    Here are generic steps to do a channel scan:

     

    • You will need to run the “scan” function on your television set.  This step can typically be located by pressing the "menu" button on your remote and looking for "scan" or "set-up".
    • You will also need to make sure that your television is set to "air" or "antenna" and not cable.
    • The scan can take just a few seconds to several minutes depending on the number of stations that the television is scanning for.
    • Once the scan is complete you should be receiving digital signals through your antenna.
    • Please reach out to the specific television manufacturer or consult your manual if you are not able to get the channel scan to run.
  • Finding the "Sweet Spot" or positioning the antenna.

    When you get our antenna, you will need to find the “sweet spot” or perfect placement for your antenna to get the best reception.   A general rule of thumb for antenna placement is the higher you can get it, the better reception you will have.    Most customers try several locations until they locate the spot where they get the most channels.  Please remember that every time you move your antenna you will need to run your channel scan again.

     

    If you are not sure how to do a channel scan, contact the TV manufacturer directly as set-ups can vary. If you are getting clear reception on the channels that broadcast in your area, then you are done.  You may also want to try placing your antenna in a window and rerunning the channel scan.

     

    Here are generic steps to do a channel scan but it is a different process for almost every television:

    • You will need to run the “scan” function on your television set.  This step can typically be located by pressing the "menu" button on your remote and looking for "scan" or "set-up".
    • You will also need to make sure that your television is set to "air" or "antenna" and not cable.
    • The scan can take just a few seconds to several minutes depending on the number of stations that the television is scanning for.
    • Once the scan is complete you should be receiving digital signals through your antenna.
    • Please reach out to the specific television manufacturer or consult your manual if you are not able to get the channel scan to run.


     If this does not help you perform a channel scan a google search with the brand of your television followed by "customer service number" should locate their technical support number. You may also be able to consult the owner’s manual for more detailed instructions on how to run a channel scan.

  • Will an antenna work on a boat?

    Since you would be moving from place to place it is almost impossible to tell you what you could expect to receive as far as channels however you may be able to get something in many of your docking locations if there are transmitting towers within range.  You would pick up different channels in different places depending on several things:

     

    • Distance: from TV towers (usually large cities have more towers nearby)
    • Terrain:  If you are in the mountains or in a valley there may be no or limited signals.  Higher is always better for signal reception.
    • Metal blocks reception: Your windshield/window is going to be the best place to hang your antenna especially if your boat is made of metal.  Also note that if there are metal rigging/rails/brackets between your antenna and the signals it could block them.  Even a neighbor’s boat, if made of metal, could cause issues.
    • Motion:  If the plan were for someone to watch TV while you are moving that will be difficult to accomplish since the signals are stationary and you would "sail out" of range very quickly.

     

    If you wanted to try an antenna, we would suggest a Leaf 50.  This antenna has a 50-mile range BUT you can take the amplifier off and it, in essence, becomes a Leaf 30 with a 30-mile range.  Why is that important?  Since you are going to be going from place to place you may dock somewhere that the towers are really close to you and you would not need the amplifier because it would overpower your TV's tuner.  On the other hand, if your destination port were 30+ miles from the towers you could put the amp back on to pull in those signals.

     

    One LAST thing.  Water can cause issues with reception sometimes.  So, if you are trying to pull in signals that are transmitting over a body of water you could have a "scattering" effect.  Which is when a signal hits water and is bounced away from the antenna.  There is a site called www.tvfool.com that you could check out to see if some of the locations you frequently travel through have good reception.  This site will also tell you the best direction to hang your antenna. 

  • Why does the TV for Free tool on your website show different results than what I get in my home?


    • Our TV for Free tool looks primarily at distance from the TV towers and the zip code that was entered. The tool does not account for differences in terrain. For example, even if you are close to the towers, if you live in a valley, your reception may be degraded. 
    • The TV for Free gets information from the FCC (Federal Communications Commission) and sometimes there is a lag between when they update their information and when TV for Free is updated.
    • Some stations broadcast at a lower strength so reception can be inconsistent. 
       
                                   Contact Mohu’s Sales and Service Team with your full address and
                                        zip code and we can run an in-depth signal report for you.
                                                                           Call 877-825-5572
                                                           (M-F 9am - 7pm or S-S 10am - 6pm CST).
  • Will an antenna work in an RV?

    Since you would be moving from place to place it is almost impossible to tell you what you could expect to receive as far as channels however you may be able to get something in many of your camping locations if there are transmitting towers within range.  You would pick up different channels in different places depending on several things:

     

    • Distance: from TV towers (usually large cities have more towers nearby)
    • Terrain:  If you are in the mountains or in a valley there may be no or limited signals.  Higher is always better for signal reception.
    • Metal blocks reception: Your windshield/window is going to be the best place to hang your antenna since I am pretty sure your RV is mostly metal.   Also note that if there is metal between your antenna and the signals it could block them.  Meaning that a neighbor's RV, if made of metal, could cause issues.
    • Motion:  If the plan was for someone to watch TV while you are moving, if you have that kind of RV, will be difficult to accomplish since the signals are stationary and you would drive of range very quickly.

     

    If you wanted to try an antenna, we would suggest a Leaf 50.  This antenna has a 50-mile range BUT you can take the amplifier off and it, in essence, becomes a Leaf 30 with a 30-mile range.  Why is that important?  Since you are going to be going from place to place you may camp somewhere that the towers are really close to you and you would not need the amplifier because it would overpower your TV's tuner.  On the other hand, if your destination port was 30+ miles from the towers you could put the amp back on to pull in those signals.

     

    One LAST thing.  Water can cause issues with reception sometimes.  So, if you are trying to pull in signals that are transmitting over a body of water you could have a "scattering" effect.  Which is when a signal hits water and is bounced away from the antenna.  

     

    There is a site called www.tvfool.com that you could check out to see if some of the locations you frequently travel through have good reception.  This site will also tell you the best direction to hang your antenna. 

     

    Image result for rv images smallImage result for rv images small


  • What's the difference between a Metro, Leaf 30 and a Leaf 50?

    The Leaf Metro – is our original non-powered, non-amplified indoor TV antenna.  It comes with detachable 10’ coaxial cable. The Metro's range is about 25 miles digital/10 miles VHF.

    The Leaf 30 - is a non-powered, non-amplified indoor TV antenna. It comes with a 10' coaxial cable. The Leaf 30 has a range of 30 miles digital/10 miles VHS.

    The Leaf 50 – is an amplified powered indoor TV antenna with Clean Peak filter technology that removes unwanted signals and boosts the signals you do want.  It comes with a 16' coaxial cable. The Leaf 50 has a range of 50 miles digital/20 miles VHF.

  • My amplified antenna’s reception is getting worse. Can that be fixed?

    Yes.  If your antenna has been working and suddenly stops OR if you have run the channel scan and verified the number of stations you should be getting please try the “amp test.” 

     

    The Leaf 50 comes with an amplifier. If the amplifier is faulty it can interfere with TV reception. If reception has been fine for a while and then suddenly reception becomes choppy or “glitchy,” then there is most likely an amp issue and you should run the amp test.

     

    First, try removing the amplifier: Sometimes the amplifier can be the issue if you have a Leaf 50, or have a Jolt signal amplifier in the setup. To test the amp, simply remove it completely from the setup (do not just unplug, remove it altogether). 

     

    Do another channel scan with the amp off. If you get better reception or more stations with the amp off, then the amp is the issue, and it should be replaced. 

     

    If you find that you need a new amplifier, please follow the instructions that best fit your warranty situation. 

     

    If you are within the antennas 1-year warranty period with your antenna, please submit an email to support@gomohu.com.  If you purchased this from Mohu please provide an order number if possible. If you purchased somewhere else, please provide us with proof of purchase. If it was an online order, just log into your account history and download a copy of the invoice.  If it was a retail order, please take a photo of your receipt.  Make sure that you state in your email that you are requesting a replacement amplifier and provide us with your mailing address for the replacement.  *If your antenna was purchased at Wal-Mart please indicate the color of your amplifier (black or white). As soon as we have the proof of purchase information, we will process the replacement. It generally takes 7 - 10 business days for a replacement amplifier to be delivered. 

     

    If you are outside of the antennas 1-year warranty period, you can order a replacement amplifier for your antenna one of three ways.

    • Visit www.gomohu.com to place your order online. The site is available 24 hours for shopping!    Jolt Amplifier Link
    • Call our Sales and Service center Monday through Friday 9am to 6pm and weekends 10am to 6pm central time and we would be happy to place an order for you!  
    • You can also leave a message at 877-825-5572 or reply to this email with "Call me to place an order for an amplifier" and we will contact you!

     


    Results image of Amplifier assembly

  • Will an antenna work in another country?

    In theory, if the country has UHF or VHF, the antenna should work there. However, we are not set up to take orders internationally at this time. You may be able to find a re-seller on Amazon that ships out of the U.S but if you wanted to purchase one here in the U.S. and bring it with you this is what you would need to know about your situation: The country it is being used in has at least UHF or VHF frequency. Our Leaf (non-amplified) antenna – needs to be 35 miles from UHF towers and/or 10 miles from VHF towers – but there can be no terrain interference between the transmitting tower and the location being used.

     

    You must have a TV that has a digital tuner inside and cannot be used with houses that have metal roofs, aluminum siding, stucco, fire escape, bars on windows, etc. or any other metal barrier. You would have to find out how far and in what frequency the towers are transmitting from. There are other variables involved with over-the-air transmission, but we do not have access your country’s broadcasting data in relation to specific locations. Another thing to keep in mind is that most international countries use 220V power outlets which a special socket.  Unless the amplifier can be powered by USB from the Television’s USB port, you would also have to purchase the appropriate voltage converter.

     

    *Our 1-year product warranty is only good for use in U.S. and Canada locations so it would also be a final sale as well.

  • 4K UltraHD compatible?

    You betcha!   All our antennas are 4K, Ultra HD compatible.

     

    What is 4K you ask?

    The 4K TV is an emerging technology that has a resolution of 3,840 x 2,160 pixels, 8 million pixels in total, and that is four times the number of Full HD (1,920 x 1,080). You can enjoy the crystal-clear clarity of 4K TV by sitting as close as possible to the screen. In order for 4K TV sets to render the full 4K experience, content needs to be delivered in 4K. The problem with that is that not a lot of it exists yet. Netflix is the current leader in providing 4K content. There are also a few TV shows, movies, and documentaries available as 4K content if you are willing to search for them, but our antennas are READY for the 4K revolution.... once it starts!

  • How can I improve reception with my Leaf antenna?

    The Mohu Leaf antennas were designed to be placed above and behind your television.  A general rule of thumb for any type of antenna placement is the higher you can get it, the better reception you will have.

     

    When you initially place your Leaf antenna where you would want it, be sure to run a channel scan* to see how clear your reception is and how many channels you receive. *If you are not sure how to do a channel scan, contact the TV manufacturer directly as set-ups can vary.  If you are getting clear reception on the channels that broadcast in your area, then your work is done!

     

    If you think your reception can be improved, then try placing your Leaf in a window and re-running the channel scan. You may need more coaxial cable to connect the antenna to the TV. Any good quality coax will work, or you can buy matching coax on Mohu’s website.

     

    If the coaxial cable that came with your antenna is not long enough, you can use additional coaxial cable. We suggest using no more than 25 feet of additional coaxial cable.  Any more than the suggested length of coax will degrade the signal.  Less is more when adding coaxial cable.

     

    Once you are all set up with your antenna in the window, do another channel scan. If your reception has improved, you are done.

     

    A final note IMPORTANT note about window placement: If you mount your Leaf antenna in a window and are happy with the reception, make sure the WHITE side faces outside so the antenna absorbs less heat from the sun. We also strongly suggest that you secure all four corners of your antenna to the window with clear packing tape, so it does not curl. If the antenna curls up, it will degrade reception.

  • What is a digital converter box?

    A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that does not have a built-in digital tuner and that receives its signal over the air with an antenna.

    • They can be purchased at most retail electronics stores and online.
    • Typical cost is $30 and up.

     

    Results image How analog-to-digital box works

  • What does "detachable" or "interchangeable" cable mean on your antennas packaging?

    Mohu antennas offer the greatest flexibility. Unlike other antennas, our coaxial cable can be swapped for different cable lengths.

    Results image for Interchangeable cable

      

  • Connecting a Digital Converter - Generic

    *Please note that all digital converter boxes are different. Please refer to the instructions that came with your device to connect. 

     

    This information below describes the installation of a standard digital-to-analog converter box with your current antenna and analog TV. This guide will help you prepare so that when you purchase a converter box you will know what to expect and whether you may need help setting it up.

     

    You will need your analog TV, the antenna you have been using (indoor or outdoor), and the coaxial wire that currently connects your antenna to your TV. Your new converter box will come with a coaxial wire and a remote control. Before you begin the installation of the converter box, you should unplug your TV.

    Step step 1 Unplug the existing coaxial antenna wire from your TV “Antenna In (RF)” port.

    picture of existing anntenna attached to back of tv



    Step step 2 Plug the existing coaxial wire into the “Antenna In (RF)” port on your Converter Box.

    picture of antenna being attached to back of converter box (in)



    Step step 3 Using the coaxial wire that comes with your Converter Box, plug one end into the “Out To TV (RF)” port on the Converter Box. Plug the other end into the “Antenna In (RF)” port on your TV.

    picture of converter box being attached to back of TV (antenna in)


    Step step 4 Plug the power cords on your Converter Box and TV into a power outlet, and turn on your TV and Converter Box. Using the instructions that come with your Converter Box, tune your TV to channel 3 or 4. Using the remote that comes with your Converter Box, follow the onscreen set-up guide to scan for available digital channels, and begin enjoying the benefits of Digital Television!

    *Information taken from www.fcc.gov site

    X

  • UHF/VHF Reception?

    All our antennas will receive both digital UHF and digital VHF signals but please note that the reception range is different for digital VHF. 

     

    • Non-Amplified Indoor Antennas:  10-mile VHF range.
    • Amplified Indoor Antennas:  20-mile VHF range.
    • Roof/Attic Mount / Leaf Glide Antennas:  45-mile VHF range.


  • Can I boost my signal by using two antennas?

    No. Two antennas will not result in a stronger signal and will not enhance results.

  • Metal and earth can interfere with reception.

    Anything metal near the window will block the signal or cause poor reception, so be aware of the following:

    • Make sure there are no metal bars on the window.
    • Make sure there is no metal bug screen on the window. A vinyl screen is okay.
    • If your antenna is placed near a balcony, make sure there is not a metal railing on the balcony.
    • If your window is a double-pane metallic auto-tinting glass window it will block signals. In that case, place a Leaf high up on a wall or move a Curve away from that window.

     

    Any time you move your antenna, do a channel scan to see if reception has improved. If reception is gets worse after moving the Leaf 50 closer to a window and you are certain there is no metal interfering, consider doing an amplifier test (see below).

     

    There are some homes where the antenna MUST be placed in or near a window because there will be too much metal surrounding it if it is placed on a wall. Some examples include:

    • Mobile homes
    • Homes with aluminum siding
    • Homes with stucco siding (metal mesh is used to attach the stucco to the house)
    • Apartment buildings or condos in large metro areas the Leaf or Leaf Ultimate MUST be in a window because the metal in surrounding buildings can block TV signals.
    • RVs

     

    A special note about basements: 

     

    The earth, while made of dirt and not metal, will also block TV signals. If your basement has windows above ground, place the antenna in the window. If that does not provide good reception, try moving the antenna higher, either by taping it to the basement ceiling near the window, or moving it up one floor and running the coaxial cable down to the basement TV. Remember to redo the channel scan every time you move the antenna.

     

    Amplifier Test Steps:

     

    If this is an amplified antenna like the Leaf Ultimate, or Leaf 50, please conduct this test. Remove the amplifier completely from your setup (do not just unplug it, remove it altogether) and do another channel scan. If you get better results with the amplifier removed, then it is the amplifier with issues most likely and that component should be replaced as follows.

     

    You would then need to forward a copy of your receipt from that purchase to us at Mohu Customer Support and mention that you did the "Amp Test" and that you get better results with the amp off. At this time, please provide us with your street address and zip code so that we may perform a final signal analysis of your location. If you are within your 1-year warranty, then Mohu will ship you a replacement at no cost to you.

  • Electronic Interference and Antennas

    Electronic Interference is defined as disruption of operation of an electronic device when it is in the vicinity of an electromagnetic field in the radio frequency spectrum caused by another electronic device.  To really state it basically, one electronic device is interfering with the performance of another electronic device.

    Results image for Electronic Interference 

    Ever since we started filling our homes with electronic devices electronic interference has occurred.   Does your TV screen get wavy for just a second when the thermostat comes on or cuts off?  Does your radio lose reception when the refrigerator's motor kicks on?   Lights dim when the neighbor uses their vacuum cleaner?  Lose TV reception when you start up your treadmill?  These are all examples of electronic interference.  

     

    Antennas can be affected by interference.   We have had cases as mentioned above where a treadmill, thermostats, refrigerators and even a box fan has caused antenna performance issues because it was in the vicinity of an electronic device.   In most cases the only way to resolve the issue is either moving the antenna out of the range of the offending devices electromagnetic field or moving the offending device that is causing the issue away from the antenna.  Unfortunately, there have been a few customers that were not able to use an over the air antenna in their home because they were not able to relocate the antenna to where it was not affected by interference.

     

    Troubleshooting Electronic Interference

    1. Try and locate the source of the interference.  Hopefully, the source of the interference is something that can be removed from the room to eliminate the interference.   If you find that the source is something that cannot be relocated, please move on to troubleshooting step 2.
    2. Try repositioning the antenna in various spots the room.  Make sure that you run the channel scan after every move to see if you can find a spot where there is no interference. 
    3. If after trying to locate and remove the source of the interference and repositioning the antenna you still experience issues with interference you may need to consider a roof/attic mounted antenna that would potentially get you up and over the interference. 


  • What does Multi-Directional mean?

    Our antennas are multi-directional  meaning that they can receive signals that transmit in from all directions which optimizes their reception capability.  

    Results image for multi-directional signal


  • Why doesn’t Mohu publish technical info about their products like other manufacturers?

    We made a very conscientious decision not to publish specifications on our antennas because we knew that to 95% of consumers buying these antennas - it would make no sense to them. For those that do care about it, it is unfortunate it is not on our packaging.  But our goal was to go out with a product that is not confusing the customer with ‘what’s UHF and VHF" and other such specs.  

     

    The goal was to provide an easy-to-use antenna that worked.

  • What is the monthly cost to use a Mohu antenna?

    Not a penny, other than the initial cost of the antenna!  Our antennas are a one-time purchase that will allow you to access over the air network programming for free!


                                                          Results image for No Monthly Fees


  • Antenna Coax Pin Size

    The amplifier coaxial cable has a center pin that is .034 inches.  

     

    Also, for reference our 16ft coaxial cable center pin is .041 inches.

  • Can I use a computer monitor with an antenna?

    Your monitor would need to have an ATSC tuner built in with digital visual interface (DVI) or a high-definition multimedia interface (HDMI) to be compatible.  

  • FM Reception

    To use an antenna with an FM receiver you connect the antenna to your receiver with NO amplifier.  Our amplifiers are designed to filter out FM signals which can cause problems with TV signal reception. 

     

    You may need to purchase a female-to-female adapter (depending on the type of receiver you have this may vary) to make it work.

  • Why do channels take so long to change/load?

    Since content is delivered to the Mohu TV app on your streaming device via Wi-Fi, the signals coming in over-the-air must be transcoded for video playback. Delays in channel changes are due to this transcoding.

     

    If you have not yet completed the initial setup portal, where you connect your AirWave to your home network, please visit www.gomohu.com/setup/airwave and follow the setup steps. 

     

    If you have completed the setup portal and have connected your AirWave to your home network, and Mohu TV is still unable to locate the AirWave, please contact Mohu Customer Support.

Trouble Shooting

General Antenna Trouble Shooting FAQ's

  • You may have an old television

    If your television was made before 2009 you may need to invest in a digital converter. If you are not sure of the age of your television, you can check your manual for that information.

    • ATSC, it means you do have a built-in tuner that will allow reception of digital television channels.
    • NTSC means you do not have the built-in tuner and you will need a digital converter.  
    • If you are still not sure, please call your TV manufacturer.

     

    A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that does not have a built-in digital tuner and that receives its signal over the air with an antenna. They are fairly inexpensive and can be found at electronics stores or online.

    .

    Results image for digital converter box

    sample photo

  • What is a digital converter box?

    A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that does not have a built-in digital tuner and that receives its signal over the air with an antenna.

    • They can be purchased at most retail electronics stores and online.
    • Typical cost is $30 and up.

    Results image How analog-to-digital box works

  • Digital Converter- Do I need one?

    If your television made before 2009 you may need to invest in a digital converter. If you are not sure of the age of your television, you can check your manual for that information.

    • ATSC, means you do have a built-in tuner that will allow reception of digital television channels.
    • NTSC means you do not have the built-in tuner and you will need a digital converter.  
    • If you are still not sure, please call your TV manufacturer.

     

    A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that does not have a built-in digital tuner and that receives its signal over the air with an antenna. They are fairly inexpensive and can be found at electronics stores or online.

  • Connecting a Digital Converter - Generic

    *Please note that all digital converter boxes are different. Please refer to the instructions that came with your device to connect. 

     

    This information below describes the installation of a standard digital-to-analog converter box with your current antenna and analog TV. This guide will help you prepare so that when you purchase a converter box you will know what to expect and whether you may need help setting it up.

     

    You will need your analog TV, the antenna you have been using (indoor or outdoor), and the coaxial wire that currently connects your antenna to your TV. Your new converter box will come with a coaxial wire and a remote control. Before you begin the installation of the converter box, you should unplug your TV.

    Step step 1 Unplug the existing coaxial antenna wire from your TV “Antenna In (RF)” port.

    picture of existing anntenna attached to back of tv



    Step step 2 Plug the existing coaxial wire into the “Antenna In (RF)” port on your Converter Box.

    picture of antenna being attached to back of converter box (in)



    Step step 3 Using the coaxial wire that comes with your Converter Box, plug one end into the “Out To TV (RF)” port on the Converter Box. Plug the other end into the “Antenna In (RF)” port on your TV.

    picture of converter box being attached to back of TV (antenna in)


    Step step 4 Plug the power cords on your Converter Box and TV into a power outlet, and turn on your TV and Converter Box. Using the instructions that come with your Converter Box, tune your TV to channel 3 or 4. Using the remote that comes with your Converter Box, follow the onscreen set-up guide to scan for available digital channels, and begin enjoying the benefits of Digital Television!

    *Information taken from www.fcc.gov site

  • Building materials and reception

    To use an antenna, it is important to know what type of building materials were used in your home’s construction.  Some building materials can interfere with reception.  If you are experiencing reception problems take a look at the type of home you live in. A metal sided home, homes with foil faced insulation, homes with metal awnings, roofs with metal heat shields or roofs made of metal, windows with bars, metal fire escape, stucco (metal mesh is used to hold the plaster to the walls). All these things can cause signal disruption. 

     

    • Metal, Stucco and Aluminum siding homes: You can try placing the antenna in a window (that has no metal awnings or metal window screens) and you may potentially have success with reception.

     

    • Try to get the antenna in a window to avoid the block. Since our antennas are multidirectional, they will still experience some reception issues. 

     

    • Metal Heat Shields/ Foil faced insulation/Radiant Barriers/Metal Roofs: Heat Shields/radiant barriers are installed in the attic to help insulate the home. These are typically found more in cold climates. If you have a metal heat shield/radiant barrier an antenna would not work in the attic and a roof or window antenna would be needed.  Same applies to a metal or tin roof.

     

    • Bars, Fire Escape and Metal Screens: While these three things keep you safe from burglars, fire, and bugs they wreak havoc on transmitted signals. You either must get above these types of items by going higher or you would have to place the antenna in a window where there is no metal present.

     

    These types of materials refract or bend transmitted signals making the antenna not able to receive them.  The best building construction for indoor digital TV reception is wood, brick or vinyl siding or placement in a window.

     

    There are some homes where the antenna must be placed in or near a window because there may be too much metal surrounding it if it is placed on an interior wall. Some examples include:

    • Mobile homes
    • Homes with aluminum siding
    • Homes with stucco siding (metal mesh is used to attach the stucco to the house)
    • Homes with tin roofs
    • Apartment buildings or condos in large metro areas
    • RVs or Travel Trailers
  • Terrain and reception

    Terrain issues such as hills, mountain, trees, buildings, etc. can certainly block signals from reaching your location.  Since radio waves cannot penetrate solid terrain it makes it difficult to receive signal unless you mount an antenna higher than the interference. 

                                        Results image no line-of-sight

     

                                        Results image good line-of-sight


  • Weather and reception

    A regular rainfall should not affect reception. High winds, fog, and heavy rain, however, can interfere with reception because they affect how the TV signals reach your antenna.  Poor reception in inclement weather occurs because the signals are getting disrupted as they are traveling from the towers to your antenna.

    There is nothing wrong with the antenna so wait until the weather clears up and reception should improve.


    Results image Inclement weather


  • Window placement and reception

    The Mohu Leaf antennas were designed to be placed above AND behind your television (not just behind the TV). A general rule of thumb for antenna placement is the higher you can place it, the better reception you will have.

     

    When you place your Leaf antenna behind and above your TV on a wall or bookcase do a channel scan to see how clear your reception is and how many channels you receive. If you are not sure how to do a channel scan, contact the TV manufacturer directly as set-ups can vary.  If you are getting clear reception on the channels that broadcast in your area, then you are done. If you think your reception can be improved, then try placing your Leaf or Leaf Ultimate in a window and redo the channel scan. 

     

    Once you are all set up with your antenna in the window, do another channel scan. If your reception has improved, you are almost all done. Reward yourself with some Mohu-provided couch surfing.

     

    A final note about window placement. When you get your Leaf or Leaf Ultimate in the window and you are happy with the reception, make sure the WHITE side faces outside so the antenna absorbs less heat from the sun. In addition, secure all four corners of your antenna to the window so it does not curl (clear packing tape is fine). If the antenna curls up, it will degrade reception.


    Image result for mohu antenna


  • Electronic devices and reception

    Electronic Interference is defined as disruption of operation of an electronic device when it is in the vicinity of an electromagnetic field in the radio frequency spectrum caused by another electronic device.  To really state it basically, one electronic device is interfering with the performance of another electronic device.

    Results image Electronic Interference 

    Ever since we started filling our homes with electronic devices electronic interference has occurred.   Does your TV screen get wavy for just a second when the thermostat comes on or cuts off?  Does your radio lose reception when the refrigerator's motor kicks on?   Lights dim when the neighbor uses their vacuum cleaner?  Lose TV reception when you start up your treadmill?  These are all examples of electronic interference.  

     

    Antennas can be affected by interference.   We have had cases as mentioned above where a treadmill, thermostats, refrigerators and even a box fan has caused antenna performance issues because it was in the vicinity of an electronic device.   In most cases the only way to resolve the issue is either moving the antenna out of the range of the offending devices electromagnetic field or moving the offending device that is causing the issue away from the antenna.  Unfortunately, there have been a few customers that were not able to use an over the air antenna in their home because they were not able to relocate the antenna to where it was not affected by interference.

     

    Troubleshooting Electronic Interference

    1. Try and locate the source of the interference.  Hopefully, the source of the interference is something that can be removed from the room to eliminate the interference. If you find that the source is something that cannot be relocated, please move on to troubleshooting step 2.
    2. Try repositioning the antenna in various spots the room.  Make sure that you run the channel scan after every move to see if you can find a spot where there is no interference. 
    3. If after trying to locate and remove the source of the interference and repositioning the antenna you still experience issues with interference you may need to consider a roof/attic mounted antenna that would potentially get you up and over the interference.


  • Basements and Antenna Reception

    Historically basements are problematic locations for antenna reception.  Television signals will not penetrate the ground and in most cases basement walls are concrete with steel rebar inside them for support. Yet another signal blocker. If your basement has windows above ground, place the antenna in the window. If that does not provide good reception, try moving the antenna higher, either by taping it to the basement ceiling near the window, or moving it up one floor and running the coaxial cable down to the basement TV.  Remember to redo the channel scan every time you move the antenna.

     

    In most basement situations a roof/attic mounted antenna is a great option since it gets your antenna up and over any blockages.


    Results image for basement


  • Low E Glass Windows and Reception

    If your building/home has windows that are filled with gas (Low E) these windows incorporate a metal-based coating to reduce heat flow through the window.  The coating is intended to block infrared radiation, but it also can lower signal strength since it blocks the signals.  Try the antenna on a wall directly beside the window and rerun the channel scan to see if that resolves the issue.

    Image result for house windows
  • Still nothing? Did you run the channel scan?

    The single most common overlooked step, and the most important, is doing a channel scan through your television menu when setting up the antenna for the first time.   If you move the antenna to a new location to see if the reception is better, you will need to run the scan again.  Each time you reposition the antenna you will need to do a scan until you find the perfect location for reception.

     

    In order for your antenna to perform you will need to do a channel scan so you can see what channels you will be able to receive.  After you connect your antenna to your television a channel scan is the next step.  This step can vary greatly since there are so many different brands of televisions on the market, and no two are the same, you may need to reach out to your specific manufacture for additional assistance.  A google search with the brand of your television followed by "customer service number" should locate their technical support number.  You may also be able to consult the owner’s manual for more detailed instructions on how to run a channel scan.

     

    Here are generic steps to do a channel scan:

    • You will need to run the “scan” function on your television set.  This step can typically be located by pressing the "menu" button on your remote and looking for "scan" or "set-up".
    • You will also need to make sure that your television is set to "air" or "antenna" and not cable.
    • The scan can take just a few seconds to several minutes depending on the number of stations that the television is scanning for.
    • Once the scan is complete you should be receiving digital signals through your antenna.


    If you need help figuring out how to run the channel scan on your television, please reach out to your television's manufacture for assistance. They will be quickly able to walk you through the channel scan process.  If once you have the channel scan completed you are still experiencing issues with your antenna please reach out to Mohu.

  • Can I use an antenna at my location?

    There are many sights that you can use to see if you are in a good location for reception.  We suggest that you send us your complete address to support@gomohu.com or call 877-825-5572 (M-F 9am-7pm or S-S 10am-6pm CST) so one of our antenna experts can do a detailed analysis for you. 

     

    If you would like to give it a try yourself, you can try these sites.

     

    TV Fool

    FCC Digital TV 

    Antenna Web

     

    If you have any questions or need help with a signal scan, please reach out to Mohu. We are here to help.

  • I am not getting the channels the signal locator said I would!

    Our site tool on www.gomohu.com looks primarily for the distance between your zip code and the TV towers.  It does not take into consideration if there are terrain issues such as hills, mountains and/or valleys which can impede signals from reaching you nor does it identify if the signal is being transmitted in VHF or UHF.  

     

    We would like to offer to do an in-depth signal scan to see what kinds of signals are available in your exact area and to determine if the antenna you purchased is the right one for you.  If you would please submit a ticket at support@gomohu.com and provide us with your street address and zip code, we can do a detailed analysis of the signals you can expect to receive at your address.  We can also help you trouble shoot once we determine that you are in a good area to receive signals. We are also reachable by phone at 877-825-5572 (M-F 9am - 7pm and Sat-Sun 10am-6pm CST).

  • Can I be too close to my TV towers?

    An issue that can sometimes occur when you are using an amplified antenna is poor reception when you are very close to the transmitting towers. The signal from the tower can overpower the amplifiers on over-the-air antennas and they will not work with the amplifier on them. 

     

    To resolve, we would recommend removing the amplifier and re-scanning for channels. Other customers with a similar situation to yours have had success with this.

  • Power Cube Voltage

    Our power cubes are 5V DC.

  • My amplified antenna's reception is getting worse!

    If your antenna has been working and suddenly stops OR if you have run the channel scan and verified the number of stations, you should be getting please try the “amp test.”

     

    The Leaf 50, and the Leaf Ultimate come with an amplifier. If the amplifier is faulty it can interfere with TV reception. If reception has been fine for a while and then suddenly reception becomes choppy or “glitchy,” then there is most likely an amp issue and you should run the amp test.

     

    • First, try removing the amplifier: Sometimes the amplifier can be the issue if you have a Leaf 50, Leaf Ultimate, Leaf Glide, Sky 60, Curve 50 or have a Jolt signal amplifier in the setup. To test the amp, simply remove it completely from the setup (do not just unplug, remove it altogether). 
    • Do another channel scan with the amp off. If you get better reception or more stations with the amp off, then the amp is the issue, and it should be replaced.

    Results image for removing and connecting MOHU antenna

    If you find that you need a new amplifier, please follow the instructions that best fit your warranty situation.
    • If you are within the antennas 1-year warranty period with your antenna, please submit an email to support@gomohu.com.  If you purchased this from Mohu please provide an order number if possible. If you purchased somewhere else, please provide us with proof of purchase. If it was an online order, just log into your account history and download a copy of the invoice.  If it was a retail order, please take a photo of your receipt.  Make sure that you state in your email that you are requesting a replacement amplifier and provide us with your mailing address for the replacement.  *If your antenna was purchased at Wal-Mart please indicate the color of your amplifier (black or white). As soon as we have the proof of purchase information, we will process the replacement. It generally takes 7 - 10 business days for a replacement amplifier to be delivered.

     

    • If you are outside of the antennas 1-year warranty period, you can order a replacement amplifier for your antenna one of three ways.


     

      1. Visit www.gomohu.com to place your order online. The site is available 24 hours for shopping!  Jolt Amplifier Link
      2. Call our Sales and Service center Monday through Friday 9am to 6pm and weekends 10am to 6pm central time and we would be happy to place an order for you!  
      3. You can also leave a message at 877-825-5572 or reply to this email with "Call me to place an order for an amplifier" and we will contact you!

     

    Antenna and Antenna Accessory Warranty:  Mohu warrants our antennas against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence. This warranty is valid only in the USA and Canada.


  • Why does the wind bother my reception?

    High winds can play havoc with digital-television reception whether you have an outdoor TV antenna or an indoor or attic mounted antenna. While an outdoor antenna is vulnerable to direct movement by wind, particularly if it is fixed to a tall mast, the problem for indoor antennas is usually interference caused by nearby trees swaying in the wind.

    Image result for blowing leaves



  • What does "line-of-sight" mean?

    If hills or other geographic features are in between the broadcast towers and the antenna, you would not be receiving enough signals.  Elevating the antenna higher, either by placing it in a higher location or using a taller mast, would increase the signal reception.  Other buildings, trees, or even shrubs will block signal from reaching the antenna.  Try to get the clearest most unobstructed view to the broadcast tower possible.

    Results image for Good line-of-sight

    Image result for poor line of sight
  • LED Lights & Antenna Interference

    It is completely possible that some types of LED lights may cause interference to television reception. Such interference may consist of a sudden loss of signal or picture quality in a residence where LED lights are in use.  Such interference is most likely to occur during evening hours when light globes are most likely to be in use. 

     

    Try this simple test before looking at adjusting or replacing your antenna.

     

    • Switch your LED lights off while viewing the affected television channel. If your television signal immediately returns to normal this will provide a very strong indication of whether the LED globe(s) is the source of the interference.

     

    If it appears that the lights are the problem, you may consider returning them to the place of purchase or contact the manufacturer directly.

  • I live next to a major freeway. Will that impact my reception?

    Believe it or not, customers that live in areas that are flanked by freeways or interstates tend to have issues with reception, even if the channel scan returns a good area report. Vehicles act as moving metal barriers that will reflect and refract signals causing poor and sporadic reception when the vehicles pass. Getting the antenna up as high as possible, to get it over the traffic, can sometimes help.


    Image result for homes near elevated freeway in city

  • I live near an airport. Will that disrupt my signals?

    Unfortunately, customers that live very close to airports do tend to have disruption issues. Airplanes break up your signals as they come and go and there is nothing on the market that can correct or keep that from occurring. The planes act as moving metal barriers that block the signals when they pass through the signal stream.

  • Can I use too much coaxial cable?

    It is recommended that you use as little coaxial cable as you can.  Using too much coaxial cable can result in as much as a 1/3 of the signal being lost. Less is more with coaxial cables.  Also do not coil the coaxial cable as this can cause signal loss.  Instead let the cord lay uncoiled if possible.  Again...less is more!

     

    Here is a general rule of thumb of length of coaxial cable that can be added in addition to the coaxial cable that is included with the antenna.

                                                     

                                    

    Please remember that the additional coaxial cable needs to be AFTER the amplifier, between the amplifier and the TV for best performance!

     

    *Please note that in some locations where the signal strength is strong longer run of coaxial cable may work perfectly for you.  This is dependent on several factors in your set up and a test with a longer run coaxial cable would be recommended to see your location supports additional coaxial use.  Historically the less coaxial cable you can use the better the reception chances but not all areas are the same where reception chances are concerned so testing is at your exact location suggested.

     

    *Please note that in some locations an indoor antenna may possibly be able to support splitting to more than 1 TV.   We suggest that you test this with your indoor antenna to see if it will work in your area.  Each time a signal is split to another TV the signal becomes weakened by 1/2.  Historically the smaller indoor antennas are not always able to send signals to more than one TV in some locations where the signal strength will not support this.  Testing at your specific location is suggested to see how the antenna will perform when connected to more than one TV.


  • I live more than 60 miles from the TV towers in my area, am I out of luck?

    The curvature of the earth limits most people to about 70 miles of range.  If you have done a signal scan of your location and you are over 70 miles from your broadcast tower, reception is possible if the appropriate equipment is used, and the right conditions are present. 

     

    Unfortunately, our longest-range antenna is only good for 60 miles (Sky 60) so you would need to research other antenna options.

  • What connections are needed to use a digital antenna?

    • Antenna/cable in (F-connector)
    • HDMI (high-definition multimedia interface)
    • USB (universal serial bus)


    Results image for connections on back of TV

  • What is a Sub Channel?

    In broadcasting, each television station is given a specific channel number and bandwidth.  The broadcasting stations are able to transmit more than one independent program at the same time on the same frequency by compressing and combining them into a single signal.  This is sometimes called multicasting.  

     

    WFPX is a television station in Fayetteville, NC that serves the Raleigh-Durham, NC television market. The station runs programming from the ION network.

                                                              Results image ION sub channels


  • My neighbor can get more channels than me?

    Terrain Issues

    Keep in mind that terrain and other obstructions can block your signals.  Even if your neighbor's home is positioned at just a slightly higher elevation than yours it can have an impact.  Try moving your antenna to a higher position on the wall or in a window.  The higher the better.  When the signals are transmitted, they travel in a straight line.  These signals do not go over or around obstructions so when they encounter something like a hill, mountain or building the signal is weakened and often blocked.  The higher the antenna placement of the antenna the better the chances of getting up and over any potential obstructions.

     

    Building Material/Tower Direction Issues

    If the signals are transmitting to the south side of your location but you only have a north facing window you may not get as many signals as you would with a southern window placement.  The signals are also weakened because they must travel through the building materials and often will not be obtainable.  In some homes customers get many channels in one side of the home and little to no channels on the other side.  When possible placing the antenna in a window that is facing the direction of the towers is ideal.  


     

    Results image Ideal antenna placement

    Apartment/Condos

    Many apartment or condo dwellers find that the higher the unit the better the reception.  This is all dependent on the signal strength in the area and the location of the unit in relation to the transmitting tower.  If the signals are transmitting to the south side of your location but you only have a north facing window you may not get as many signals as you would with a southern window placement.  The signals are also weakened because they must travel through the building materials and often will not be obtainable.  In some apartment/condos customers get many channels in one side of the unit and little to no channels on the other side.  When possible placing the antenna in a window that is facing the direction of the towers for the best reception chances. 

    Results image Apartment building

    If you try these suggestions and still can't get the signals you were hoping for, give Mohu Sales and Service a call at 877-825-5572 or submit an email at support@gomohu.com and we can put our heads together and troubleshoot your situation!  Please remember to provide your complete address should you send an email or if you leave us a voice mail
  • I'm getting every station except one.

    Most of the time when we get this issue, we discover that it can be one of a few things:

     

    VHF broadcast:  Believe it or not some broadcasters still have not upgraded to digital and the signal you may be attempting to pull in could be a VHF transmission.  The vast majority of stations are transmitted in UHF signals, but some are still VHF.  Our antennas work really well with digital (UHF) signals, but VHF signals can be elusive in some cases.  

     

                   Non-Amplified Indoor Antennas:  10-mile VHF range.

                   Amplified Indoor Antennas:  20-mile VHF range.

                   Roof/Attic Mount Antennas/Leaf Glide Indoor:  45-mile Vhf range.

     

    Translator Towers:  If the tower that is transmitting your signals is a translator tower (one that receives signals from one tower then sends the signal along) it tends to transmit at a low signal strength.  Some towers will also transmit at a lower power level as a cost saving method.  Unfortunately, there is little that can be done to improve reception if this is the issue.

     

    Transmitter Blockage:  Transmitters can actually "line up" one in front of the other geographically and the signal that the further transmitter is sending can be blocked or the signals reflected by the closer tower.  You can try re-positioning the antenna however it may be difficult to improve reception when this occurs.

  • Can I coil the coaxial to keep things tidy and organized?

    Coiling the coaxial can result in signal loss.  Do not coil the coaxial cable, instead let the cord lay uncoiled if possible.  

     

    It may not look great, but the reception will be!


     

    Results image coiled coaxial cable

    Do not coil! Let it hang!


  • How to use the Sticky Tabs that come with the antennas.

    It is quite simple.  

     

    Once you determine where you want to affix your antenna you peel the backs off of the hook and loop tabs, place one on the top left and right hand corner of the antenna and the other two on the place you are hanging the antenna the same distance apart as on the antenna and then press them together.

     

    Viola!  Instant mounting!


    Image result for mohu antenna

General Inquires

Returns, Exchanges and Warranty Information

  • Mohu Antenna and Antenna Accessory Warranty and Returns Information

    Antenna and Antenna Accessory Warranty:  Mohu warrants our antennas against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence. This warranty is valid only in the USA and Canada.

     

    There are no implied warranties of merchantability or fitness for a particular purchase except to the extent that implied warranties of either sort are required by applicable law, in such case, each warranty is limited in duration to the one year.


     

    Return Procedure:  
     Your satisfaction is important to us! If you are not satisfied with your purchase, you can return it for a full refund within 90-days of the invoice date.

    To qualify for a full refund, your order must have shipped directly from gomohu.com.

    Before returning any product, check your shipping label, email receipt, or packing slip for the sellers contact information. If you did not order product directly from gomohu.com, return the product to the retailer where you purchased.

     Mohu will not refund orders purchased from another reseller. 

    Mohu order numbers are ten digits and begin with 2354 (example 2354XXXXXX). If your order number does not resemble this sequence, the product you ordered was not purchased directly from us. 

    Customer is responsible for all return shipping charges.
     Returns received after 90-days will be returned to you.

    All major carriers stop at our return center. 

    Please follow the shipping label instructions:

    Mohu

    Attn: (Last Name) (Order Number)

    16388 Westwoods Business Park

    Ellisville, MO 63021

     

    Returns sent to any other address will not be accepted.
    Note: you can find the order number in the email notification we sent to you on the day of your purchase
    .


  • gomohu.com's Returns Process

    Your satisfaction is important to us! If you are not satisfied with your purchase, you can return it for a full refund within 90-days of the invoice date. 

    To qualify for a full refund, your order must have shipped directly from gomohu.com.

    Before returning any product, check your shipping label, email receipt, or packing slip for the sellers contact information. If you did not order product directly from gomohu.com, please return the product to the retailer where you purchased. 

    Mohu will not refund orders purchased from another reseller. 
    Mohu order numbers are ten digits and begin with a 2354 (example 2354XXXXXX). If your order number does not resemble this sequence, the product you ordered was not purchased directly from us. 

    Customer is responsible for all return shipping charges. 

    Returns received after 90-days will be returned to you. 

    All major carriers stop at our return center. 

    Please follow the shipping label instructions: 

    Mohu

    Attn: (Last Name) (Order Number)

    16388 Westwoods Business Park

    Ellisville, MO 63021

    Returns sent to any other address will not be accepted.

    Note: you can find the order number in the email notification we sent to you on the day of your purchase.

  • Exchange Process

    In order to facilitate your exchange, we must process it as two separate transactions: a return and a purchase. You would need to place an order for the item you would like to purchase then return the unwanted item for a credit.  Any of our Sales and Service team members would be happy to place an order for you or you can visit www.gomohu.com to place your order online. 

     

    You can then return your unwanted antenna or accessory for any reason within 90-days of invoice date. Please include all the item’s components in your package.   

     

    Returns to:

    Mohu 

    Attn: (Last Name) (Order Number)

    16388 Westwoods Business Park

    Ellisville, MO 63021

  • Target Stores Returns/Exchange Policy - AirWave

    Since the AirWave is offered exclusively through Target any returns for refund should be handled by them. Since they are the point of purchase, they have sole possession of your customer and payment information.  Any returns/refunds need to be directed to Target Stores.

     

    Please click the link below for Target's Returns and Exchange Policies.

     

    https://www.target.com/guest/returns?lnk=snav_rd_return_policy

  • Returning an Antenna that was a Gift

    If the antenna was gifted to you it would need to be returned to the point of purchase for a refund or replacement.

     

    If the antenna was ordered from Mohu and is returned the credit would be applied to the credit card that was used to place the original order.

Shipping and Tracking

  • What is your cut off time for shipping?

    Orders ship within 24 - 48 hours of being placed.  This does not include holidays and weekends.

     

    We do not process orders received after 2pm est.

  • What do I do when I think my package is missing?

    If your tracking information shows that your package was delivered, but if you cannot locate it please do the following:

    • Verify the shipping address.
    • Look for a notice of attempted delivery - generally this is affixed to your front door.
    • Look around the delivery location for your package.
    • See if someone else accepted the delivery.

     

    After following these steps if you are not able to locate your package please submit a ticket or call 877-825-5572 and we will investigate further.

  • Who handles your free shipping?

    The shipping method that we use for our free shipping offer is FedEx Smartpost.  FedEx handles the first portion of the delivery, hands the package off to the post office and then the post office will handle the package on its final leg.  It generally takes 5 - 7 business days for a package to arrive via FedEx Smartpost. 

     

    Image result for fedex truck                   Results image USPS truck

    FedEx is the actual carrier providing the service and all packages are tracked through them.

     

    Click here to access FedEx tracking page.
     

                                           Results image FedEx smart post logo

  • My package won't track?

    If you are not able to track your package on www.fedex.com/tracking please reach out to Mohu at support@gomohu.com or call 877-825-5572 (M-F 9am - 7pm or Weekends 10am -6pm CST).

     

    Please have your order number available so we can locate your information.

  • Why was my package routed THERE before being delivered to me?

    What we have discovered is this, while the routing seems random, FedEx bases the routes for their packages on economics.   FedEx has approximately 25 "strategically placed" hubs that they use to process their SmartPost packages and any SmartPost package must get routed through one of those hubs for processing...even if it means going the opposite direction of the final destination. It takes a little longer this way, but it also allows retailers to be able to offer free/reduced rate shipping as it keeps the cost low.

     

    You would not believe some of the routing that we've seen!


                                                              Image result for fedex and USPS truck

Online Orders

  • Checking my Order Status

    Please click the button below to be redirected to our order status page.

    Results image MOHU orders link

  • Mohu's Privacy Policy

    Your privacy is important to Mohu. So, we have developed a Privacy Policy that describes what information we collect on Mohu websites, via Mohu products and/or Mohu applications and how we use that information.

    Please note that Mohu’s Privacy Policy does not cover any third parties, their products, actions, or their services and cannot control how third parties collect, use, or secure your data.

    I.  Information Collection

    Information you provide

    Information we may collect from you through the Mohu website, Mohu products, and Mohu Applications include items such as your name, email address, billing and shipping information, product purchase information, credit card and other payment data, and product registration information.

    Information we collect automatically

    We may also automatically collect information related to the use of Mohu websites such as your computer’s operating system, IP address, access times, browser type and language, and the websites you visited before coming to the Mohu website. We also use cookies to better understand your needs.  A cookie is a small text file that our Web server places on your computer hard drive that includes a unique identifier. Cookies enable Mohu and others to track usage patterns and deliver customized content, marketing, and advertising to you.  We also collect information using Web beacons. Web beacons are electronic images that may be used on Mohu Sites or in our emails.  We use Web beacons to deliver cookies, count visits, to understand usage of Mohu Sites, products and services and the effectiveness of Mohu Site features and campaigns, and to tell if an email has been opened and acted upon.

    We regularly and automatically upload information from your Mohu Device and your usage. The collected information includes the IP address associated with your Mohu Device, your device type and model, specific identifiers that tell us what content you play, including time and duration played, various quality measures, error logs, software version numbers, and other usage statistics. Usage information uploaded from Mohu Devices is personally identifiable by product serial number. In some instances, serial numbers are associated with personally identifiable information, and we can often tell from the serial number at what store and location you purchased your Mohu Device.
      If you download Mohu Mobile Applications, we also automatically log information related to your mobile device and network. We may log, for example, your device type, device identifiers, Wi-Fi networking connection data, information about connected Wi-Fi devices, the types, and versions of mobile operating system you use, time-stamped logs of data exchanges, and usage statistics.

     

    Online Advertising

     

    We may use information collected using third party cookies and Web beacons on Mohu Sites and in our emails to deliver Mohu advertising displayed to you on third party sites. We also use cookie information to know when you return to Mohu Sites after visiting these third-party sites. We use this information and other information about you to try to understand your interests and show you relevant advertising and information about products and services offered by Mohu and its partners.

    Certain third-party ad networks may automatically collect information about your visits to Mohu Sites and other websites, your IP address, your ISP, and the browser you use to visit Mohu Sites (but not your name, address, email address or telephone number). They do this using cookies, Web beacons or other technologies. Information collected may be used, among other things, to deliver advertising relevant to your interests and to better understand the usage and visitation of Mohu Sites and the other sites tracked by these third parties. This Privacy Policy does not apply to, and we are not responsible for, cookies or Web beacons in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. If you would like more information about this practice and your choices, click here:  http://www.aboutads.info/choices/

    II.  Information Usage

    Information collected by Mohu is used by Mohu and others on Mohu’s behalf for the following purposes:

    • to understand how you are using our products and services in order to make them better,
    • to personalize your experience, to offer you relevant content, recommendations, and display marketing and advertising tailored to your preferences,
    • to fulfill your orders and to provide customer support,
    • for marketing purposes such as to send you emails about products, events, promotions and offers from Mohu and its partners,
    • to send you service information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages,
    • to respond to your comments and questions and provide customer service,
    • for analyzing marketing effectiveness, product usage, feature popularity, software quality, and to improve and influence the design of future products, and
    • to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.udulent, u

     

    III.  Information Access and Choices

     

    If you wish to ask for access, correction, or deletion of any of your personal information held by us or a change in the way we use your information, please contact us at:  support@gomohu.com. We will use commercially reasonable efforts to respond to your request in a timely manner. However, even if Mohu deletes such personal information from its ‘live’ database, it may still be stored on other redundant databases (including those kept for archival purposes).

    When you visit Mohu Sites, we and others give you the following choices about use of mechanisms for tracking, including tracking of your online activities over time and across different websites and online services by third parties. Many Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies from Mohu servers. If you choose to remove cookies or reject cookies, this could affect certain features or services of Mohu Sites. To learn about opting-out of certain third party analytics tracking on the Mohu Sites, see, for example:  https://tools.google.com/dlpage/gaoptout,https://www.optimizely.com/opt_out, and http://www.bazaarvoice.com/privacy-policy/#whatarecookies, and https://www.crazyegg.com/opt-out.  You can also choose to opt-out of use of cookies by many of Mohu’s third party advertising partners to deliver ads tailored to your profile and preferences by clicking here:  http://www.aboutads.info/choices/. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choices.  If you do not want us to track emails we send you, some email services let you change your display to turn off HTML or disable download of images which should effectively disable our email tracking, or you may unsubscribe from our marketing emails as described in those emails. While we and others give you choices described in this Privacy Policy, there are many ways Web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.

    IV.  Data Storage and Security

    Mohu uses industry-standard methods of securing its electronic databases of personal information. However, you should know that no company, including Mohu, can fully eliminate security risks associated with personal information.  To help protect yourself, please use a strong password, do not use the same passwords to access your Mohu accounts that you use with other accounts or services, and protect your usernames and passwords to help prevent others from accessing your accounts and services.

    V.  Your California Privacy Rights

    A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.  In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed.  California Customers may request further information about our compliance with this law by e-mailing support@gomohu.com.  Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this e-mail address.

    VI.  Modifications

    We may amend this Privacy Policy at any time by posting the amended version on our websites.

Placing an order with Mohu

  • Placing an order with Mohu

    You can place an order with us one of three ways:  

    • Visit www.gomohu.com and place your order online. The site is available 24 hours for shopping!
    • Call a member of our team at 877-825-5572, Monday - Friday 9am to 7pm or Saturday - Sunday from 10am to 6pm CST and we would be happy to place an order for you!  
    • You can send us an email at support@gomohu.com. Make sure to provide your name and phone number.

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